HELP CENTER

What You Need to Know

WHAT IS NDIS?

The National Disability Insurance Scheme (NDIS) is designed to give you more choice, control and independence. You work with the government to agree on an approved funding package for the types of services you need. You have the choice of who will provide the services you need and have more say in what’s important in your life, and the support you need.

HOW DO I CHOOSE YOU AS A PROVIDER?

My Direct Support Services have you covered. We are here to take the hard work from you so you can enjoy the things that make you happy in life. We will set up a time that suits you to go over every little detail and questions you have to provide you the best service that is directed by you. We will then submit this to NDIS depending if you are plan managed, self-managed or agency managed. We can establish contact with your agency if need be.

WHAT OTHER SERVICES WILL YOU PROVIDE?

My Direct Support Services are in the works of developing other sectors to our services. This includes support services to the aged, people who are in need of mental health assistance and a therapeutic service to The Department of Child Safety, Youth and Women. However, for the mean time we are providing support through the disability sector and NDIS.

HOW DO I MAKE A COMPLAINT, REQUEST OR VIEW YOUR POLICIES?

Please do not hesitate to contact Madalynn.Penfold@mydirectsupportservices.com.au to be provided with our relevant policies, complaints and complaint management or to organise a meeting to discuss your needs.

NEED MORE QUESTIONS ANSWERED?

Please feel free to contact us below and we will endeavor to answer every question you have.

Suggestions? Complaints? Get in touch with us today.